Managing patient expectations at emergency department triage

Emergency departments (ED) overcrowding, long wait, and uncomfortable waiting room conditions may lower perceived quality of the patient experience and satisfaction. This study investigates the relationship between patient satisfaction and communication of expected wait times, at the point of triage...

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Autores principales: Shital Shah, Anay Patel, Dino Rumoro, Samuel Hohmann, Francis Fullam
Formato: article
Lenguaje:EN
Publicado: The Beryl Institute 2015
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Acceso en línea:https://doaj.org/article/eb57d5611fe04e5dabf695b0f8124717
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