Managing patient expectations at emergency department triage

Managing patient expectations at emergency department triage

Emergency departments (ED) overcrowding, long wait, and uncomfortable waiting room conditions may lower perceived quality of the patient experience and satisfaction. This study investigates the relationship between patient satisfaction and communication of expected wait times, at the point of triage...

Descripción completa

Guardado en:
Detalles Bibliográficos
Autores principales: Shital Shah, Anay Patel, Dino Rumoro, Samuel Hohmann, Francis Fullam
Formato: article
Lenguaje:EN
Publicado: The Beryl Institute 2015
Materias:
patient perceptions
patient satisfaction
patient experience
managing expectations
emergency department
communication of delays
and wait times
Medicine (General)
R5-920
Public aspects of medicine
RA1-1270
Acceso en línea:https://doaj.org/article/eb57d5611fe04e5dabf695b0f8124717
Etiquetas: Agregar Etiqueta
Sin Etiquetas, Sea el primero en etiquetar este registro!

Ejemplares similares

Ejemplares similares