Managing patient expectations at emergency department triage
Emergency departments (ED) overcrowding, long wait, and uncomfortable waiting room conditions may lower perceived quality of the patient experience and satisfaction. This study investigates the relationship between patient satisfaction and communication of expected wait times, at the point of triage...
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| Main Authors: | , , , , |
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| Format: | article |
| Language: | EN |
| Published: |
The Beryl Institute
2015
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| Subjects: | |
| Online Access: | https://doaj.org/article/eb57d5611fe04e5dabf695b0f8124717 |
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