Weighting patient satisfaction factors to inform health care providers of the patient experience in the age of social media consumer sentiment

The researchers explored the possibility that patients would go beyond simple ranking and could give weight to previously validated and reliable patient satisfaction factors, while also describing their online habits related to the patient experience and health seeking information in order to inform...

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Autores principales:	Blaine Parrish, Amita Vyas, Grace Douglass
Formato:	article
Lenguaje:	EN
Publicado:	The Beryl Institute 2015
Materias:	patient experience patient satisfaction consumer engagement consumer sentiment social media Medicine (General) R5-920 Public aspects of medicine RA1-1270
Acceso en línea:	https://doaj.org/article/f0d767c739d7418e879dad5ab4414340
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spelling	oai:doaj.org-article:f0d767c739d7418e879dad5ab44143402021-11-15T03:55:59ZWeighting patient satisfaction factors to inform health care providers of the patient experience in the age of social media consumer sentiment2372-0247https://doaj.org/article/f0d767c739d7418e879dad5ab44143402015-04-01T00:00:00Zhttps://pxjournal.org/journal/vol2/iss1/12https://doaj.org/toc/2372-0247The researchers explored the possibility that patients would go beyond simple ranking and could give weight to previously validated and reliable patient satisfaction factors, while also describing their online habits related to the patient experience and health seeking information in order to inform medical providers on what patients say matters most when evaluating satisfaction with their provider.<strong> </strong>One thousand one hundred and sixty-four adults completed a 13- item web-based quantitative survey, developed by public health researchers, to weight patient satisfaction factors and describe online health seeking habits of patients across the United States.<strong> </strong>Proportional weights for each of the patient satisfaction factors were calculated for surgical and non-surgical providers based on participants' allocation of 100 points. Weighted factors revealed that not all factors are weighted evenly and some matter more than others. For both non-surgical and surgical providers, thoroughness of the exam and a provider's ability to answer questions ranked among the top factors. Bivariate analyses found statistically significant differences in proportional weights by gender, age, and writing/seeking provider information online.<strong> </strong>Patients weight some patient satisfaction factors as more important than others and some are more likely to post online than others. Physicians will be required to act and react quickly to address online patient sentiment and to pay special attention to what patients weigh as the most important. This study is a first step to utilize previously validated and reliable factors to help weight the factors in light of online health seeking and rating behavior.Blaine ParrishAmita VyasGrace DouglassThe Beryl Institutearticlepatient experiencepatient satisfactionconsumer engagementconsumer sentimentsocial mediaMedicine (General)R5-920Public aspects of medicineRA1-1270ENPatient Experience Journal (2015)
institution	DOAJ
collection	DOAJ
language	EN
topic	patient experience patient satisfaction consumer engagement consumer sentiment social media Medicine (General) R5-920 Public aspects of medicine RA1-1270
spellingShingle	patient experience patient satisfaction consumer engagement consumer sentiment social media Medicine (General) R5-920 Public aspects of medicine RA1-1270 Blaine Parrish Amita Vyas Grace Douglass Weighting patient satisfaction factors to inform health care providers of the patient experience in the age of social media consumer sentiment
description	The researchers explored the possibility that patients would go beyond simple ranking and could give weight to previously validated and reliable patient satisfaction factors, while also describing their online habits related to the patient experience and health seeking information in order to inform medical providers on what patients say matters most when evaluating satisfaction with their provider.<strong> </strong>One thousand one hundred and sixty-four adults completed a 13- item web-based quantitative survey, developed by public health researchers, to weight patient satisfaction factors and describe online health seeking habits of patients across the United States.<strong> </strong>Proportional weights for each of the patient satisfaction factors were calculated for surgical and non-surgical providers based on participants' allocation of 100 points. Weighted factors revealed that not all factors are weighted evenly and some matter more than others. For both non-surgical and surgical providers, thoroughness of the exam and a provider's ability to answer questions ranked among the top factors. Bivariate analyses found statistically significant differences in proportional weights by gender, age, and writing/seeking provider information online.<strong> </strong>Patients weight some patient satisfaction factors as more important than others and some are more likely to post online than others. Physicians will be required to act and react quickly to address online patient sentiment and to pay special attention to what patients weigh as the most important. This study is a first step to utilize previously validated and reliable factors to help weight the factors in light of online health seeking and rating behavior.
format	article
author	Blaine Parrish Amita Vyas Grace Douglass
author_facet	Blaine Parrish Amita Vyas Grace Douglass
author_sort	Blaine Parrish
title	Weighting patient satisfaction factors to inform health care providers of the patient experience in the age of social media consumer sentiment
title_short	Weighting patient satisfaction factors to inform health care providers of the patient experience in the age of social media consumer sentiment
title_full	Weighting patient satisfaction factors to inform health care providers of the patient experience in the age of social media consumer sentiment
title_fullStr	Weighting patient satisfaction factors to inform health care providers of the patient experience in the age of social media consumer sentiment
title_full_unstemmed	Weighting patient satisfaction factors to inform health care providers of the patient experience in the age of social media consumer sentiment
title_sort	weighting patient satisfaction factors to inform health care providers of the patient experience in the age of social media consumer sentiment
publisher	The Beryl Institute
publishDate	2015
url	https://doaj.org/article/f0d767c739d7418e879dad5ab4414340
work_keys_str_mv	AT blaineparrish weightingpatientsatisfactionfactorstoinformhealthcareprovidersofthepatientexperienceintheageofsocialmediaconsumersentiment AT amitavyas weightingpatientsatisfactionfactorstoinformhealthcareprovidersofthepatientexperienceintheageofsocialmediaconsumersentiment AT gracedouglass weightingpatientsatisfactionfactorstoinformhealthcareprovidersofthepatientexperienceintheageofsocialmediaconsumersentiment
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Weighting patient satisfaction factors to inform health care providers of the patient experience in the age of social media consumer sentiment

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