Leadership development practices and patient satisfaction: An exploratory study of select U.S. Academic medical centers

Interest has been growing among academic medical centers (AMCs) in organization-wide strategies that may improve patient satisfaction. Although leadership development programs have been cited as a potentially useful approach, thus far almost all evidence has come from single-organization case studie...

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Autores principales:	Chien-Ching Li, Peter Barth, Andrew Garman, Matthew Anderson, Peter Butler
Formato:	article
Lenguaje:	EN
Publicado:	The Beryl Institute 2017
Materias:	evidence-based practice leadership development hcahps human resources patient satisfaction Medicine (General) R5-920 Public aspects of medicine RA1-1270
Acceso en línea:	https://doaj.org/article/f82e611844054744819a5ec5bd910559
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spelling	oai:doaj.org-article:f82e611844054744819a5ec5bd9105592021-11-15T04:21:57ZLeadership development practices and patient satisfaction: An exploratory study of select U.S. Academic medical centers2372-0247https://doaj.org/article/f82e611844054744819a5ec5bd9105592017-04-01T00:00:00Zhttps://pxjournal.org/journal/vol4/iss1/11https://doaj.org/toc/2372-0247Interest has been growing among academic medical centers (AMCs) in organization-wide strategies that may improve patient satisfaction. Although leadership development programs have been cited as a potentially useful approach, thus far almost all evidence has come from single-organization case studies. The present study sought to examine potential relationships between leadership development and patient experience across organizations. Data for leadership development practices were obtained from a survey conducted by the National Center for Healthcare Leadership. Patient experience data were obtained from the U.S. Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS). Multivariate analyses (general linear regressions) were performed to examine the influences of leadership development practice on HCAHPS patient satisfaction scores after controlling for organization characteristics. A total of 23 AMCs met criteria for the study. Multivariate regression analyses identified statistically significant relationships between patient satisfaction scores and three leadership development dimensions: incorporating administrative fellowships, strategically aligning leadership development, and the overall composite score. Findings provide preliminary evidence that leadership development practices may be another useful strategy for improving patient experience outcomes. Future studies involving larger samples are needed to determine how generalizable these findings may be, as well as which specific leadership development practices may be most impactful. This is the only study we are aware of that links leadership development practices to patient experience outcomes at the organization level.Chien-Ching LiPeter BarthAndrew GarmanMatthew AndersonPeter ButlerThe Beryl Institutearticleevidence-based practiceleadership developmenthcahpshuman resourcespatient satisfactionMedicine (General)R5-920Public aspects of medicineRA1-1270ENPatient Experience Journal (2017)
institution	DOAJ
collection	DOAJ
language	EN
topic	evidence-based practice leadership development hcahps human resources patient satisfaction Medicine (General) R5-920 Public aspects of medicine RA1-1270
spellingShingle	evidence-based practice leadership development hcahps human resources patient satisfaction Medicine (General) R5-920 Public aspects of medicine RA1-1270 Chien-Ching Li Peter Barth Andrew Garman Matthew Anderson Peter Butler Leadership development practices and patient satisfaction: An exploratory study of select U.S. Academic medical centers
description	Interest has been growing among academic medical centers (AMCs) in organization-wide strategies that may improve patient satisfaction. Although leadership development programs have been cited as a potentially useful approach, thus far almost all evidence has come from single-organization case studies. The present study sought to examine potential relationships between leadership development and patient experience across organizations. Data for leadership development practices were obtained from a survey conducted by the National Center for Healthcare Leadership. Patient experience data were obtained from the U.S. Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS). Multivariate analyses (general linear regressions) were performed to examine the influences of leadership development practice on HCAHPS patient satisfaction scores after controlling for organization characteristics. A total of 23 AMCs met criteria for the study. Multivariate regression analyses identified statistically significant relationships between patient satisfaction scores and three leadership development dimensions: incorporating administrative fellowships, strategically aligning leadership development, and the overall composite score. Findings provide preliminary evidence that leadership development practices may be another useful strategy for improving patient experience outcomes. Future studies involving larger samples are needed to determine how generalizable these findings may be, as well as which specific leadership development practices may be most impactful. This is the only study we are aware of that links leadership development practices to patient experience outcomes at the organization level.
format	article
author	Chien-Ching Li Peter Barth Andrew Garman Matthew Anderson Peter Butler
author_facet	Chien-Ching Li Peter Barth Andrew Garman Matthew Anderson Peter Butler
author_sort	Chien-Ching Li
title	Leadership development practices and patient satisfaction: An exploratory study of select U.S. Academic medical centers
title_short	Leadership development practices and patient satisfaction: An exploratory study of select U.S. Academic medical centers
title_full	Leadership development practices and patient satisfaction: An exploratory study of select U.S. Academic medical centers
title_fullStr	Leadership development practices and patient satisfaction: An exploratory study of select U.S. Academic medical centers
title_full_unstemmed	Leadership development practices and patient satisfaction: An exploratory study of select U.S. Academic medical centers
title_sort	leadership development practices and patient satisfaction: an exploratory study of select u.s. academic medical centers
publisher	The Beryl Institute
publishDate	2017
url	https://doaj.org/article/f82e611844054744819a5ec5bd910559
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Leadership development practices and patient satisfaction: An exploratory study of select U.S. Academic medical centers

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