Improving service quality, accountability and transparency of local government: The intervening role of information technology governance

This study aims to examine the perception of government employees about the association of the culture of compliance in information technology (IT) on the service quality, accountability, and transparency through effective IT governance (ITG) as an intervening variable. This study was carried out in...

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Autores principales:	Hafiez Sofyani, Hosam Alden Riyadh, Heru Fahlevi
Formato:	article
Lenguaje:	EN
Publicado:	Taylor & Francis Group 2020
Materias:	culture of compliance in it it governance service quality accountability transparency local government e-government Business HF5001-6182 Management. Industrial management HD28-70
Acceso en línea:	https://doaj.org/article/f834666e9e5e4b6d950c26817d56e2df
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spelling	oai:doaj.org-article:f834666e9e5e4b6d950c26817d56e2df2021-12-02T15:59:33ZImproving service quality, accountability and transparency of local government: The intervening role of information technology governance2331-197510.1080/23311975.2020.1735690https://doaj.org/article/f834666e9e5e4b6d950c26817d56e2df2020-01-01T00:00:00Zhttp://dx.doi.org/10.1080/23311975.2020.1735690https://doaj.org/toc/2331-1975This study aims to examine the perception of government employees about the association of the culture of compliance in information technology (IT) on the service quality, accountability, and transparency through effective IT governance (ITG) as an intervening variable. This study was carried out in the local government (city) of Surabaya, Indonesia. The population of this study is all Local Government Organizations (LGOs) in the Surabaya, while the samples are LGOs for public services and administration. Data was gathered through the questionnaires distributed directly to the respondents. The respondents are LGOs employees who are involved with e-government implementation. The number of distributed questionnaires was 200, but there were only 141 returned and analyzed. The partial Least Square-Structural Equation Modeling (PLS-SEM) was utilized to analize the data. The results of this study demonstrate that the culture of compliance in IT associates with service quality, accountability, and transparency indirectly through effective ITG. The result implies that effective ITG is a crucial aspect that must be considered for achieving successful e-government development in Indonesian local governments.Hafiez SofyaniHosam Alden RiyadhHeru FahleviTaylor & Francis Grouparticleculture of compliance in itit governanceservice qualityaccountabilitytransparencylocal governmente-governmentBusinessHF5001-6182Management. Industrial managementHD28-70ENCogent Business & Management, Vol 7, Iss 1 (2020)
institution	DOAJ
collection	DOAJ
language	EN
topic	culture of compliance in it it governance service quality accountability transparency local government e-government Business HF5001-6182 Management. Industrial management HD28-70
spellingShingle	culture of compliance in it it governance service quality accountability transparency local government e-government Business HF5001-6182 Management. Industrial management HD28-70 Hafiez Sofyani Hosam Alden Riyadh Heru Fahlevi Improving service quality, accountability and transparency of local government: The intervening role of information technology governance
description	This study aims to examine the perception of government employees about the association of the culture of compliance in information technology (IT) on the service quality, accountability, and transparency through effective IT governance (ITG) as an intervening variable. This study was carried out in the local government (city) of Surabaya, Indonesia. The population of this study is all Local Government Organizations (LGOs) in the Surabaya, while the samples are LGOs for public services and administration. Data was gathered through the questionnaires distributed directly to the respondents. The respondents are LGOs employees who are involved with e-government implementation. The number of distributed questionnaires was 200, but there were only 141 returned and analyzed. The partial Least Square-Structural Equation Modeling (PLS-SEM) was utilized to analize the data. The results of this study demonstrate that the culture of compliance in IT associates with service quality, accountability, and transparency indirectly through effective ITG. The result implies that effective ITG is a crucial aspect that must be considered for achieving successful e-government development in Indonesian local governments.
format	article
author	Hafiez Sofyani Hosam Alden Riyadh Heru Fahlevi
author_facet	Hafiez Sofyani Hosam Alden Riyadh Heru Fahlevi
author_sort	Hafiez Sofyani
title	Improving service quality, accountability and transparency of local government: The intervening role of information technology governance
title_short	Improving service quality, accountability and transparency of local government: The intervening role of information technology governance
title_full	Improving service quality, accountability and transparency of local government: The intervening role of information technology governance
title_fullStr	Improving service quality, accountability and transparency of local government: The intervening role of information technology governance
title_full_unstemmed	Improving service quality, accountability and transparency of local government: The intervening role of information technology governance
title_sort	improving service quality, accountability and transparency of local government: the intervening role of information technology governance
publisher	Taylor & Francis Group
publishDate	2020
url	https://doaj.org/article/f834666e9e5e4b6d950c26817d56e2df
work_keys_str_mv	AT hafiezsofyani improvingservicequalityaccountabilityandtransparencyoflocalgovernmenttheinterveningroleofinformationtechnologygovernance AT hosamaldenriyadh improvingservicequalityaccountabilityandtransparencyoflocalgovernmenttheinterveningroleofinformationtechnologygovernance AT herufahlevi improvingservicequalityaccountabilityandtransparencyoflocalgovernmenttheinterveningroleofinformationtechnologygovernance
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Improving service quality, accountability and transparency of local government: The intervening role of information technology governance

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