The Effect of COVID-19 on Airline Transportation Services: A Study on Service Robot Usage Intention

Robots have started to be used in the service sector as well as in the manufacturing industry. The use of service robots in airport services, tourism, and hospital services also brings many advantages. Because of the COVID-19 pandemic, reducing physical contact and providing hygiene are essential be...

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Autores principales:	Ieva Meidute-Kavaliauskiene, Bülent Yıldız, Şemsettin Çiğdem, Renata Činčikaitė
Formato:	article
Lenguaje:	EN
Publicado:	MDPI AG 2021
Materias:	COVID-19 fear service robots airport services perceived trust intention to use Environmental effects of industries and plants TD194-195 Renewable energy sources TJ807-830 Environmental sciences GE1-350
Acceso en línea:	https://doaj.org/article/fbe15e8e1fd54416b6b51587fb9e7531
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id	oai:doaj.org-article:fbe15e8e1fd54416b6b51587fb9e7531
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spelling	oai:doaj.org-article:fbe15e8e1fd54416b6b51587fb9e75312021-11-25T19:02:10ZThe Effect of COVID-19 on Airline Transportation Services: A Study on Service Robot Usage Intention10.3390/su1322125712071-1050https://doaj.org/article/fbe15e8e1fd54416b6b51587fb9e75312021-11-01T00:00:00Zhttps://www.mdpi.com/2071-1050/13/22/12571https://doaj.org/toc/2071-1050Robots have started to be used in the service sector as well as in the manufacturing industry. The use of service robots in airport services, tourism, and hospital services also brings many advantages. Because of the COVID-19 pandemic, reducing physical contact and providing hygiene are essential benefits of service robots. For this purpose, the effect of COVID-19 fear on perceived trust in service robots and the intention to use them at airports was investigated in this study. For analysis, data were collected from 730 participants from 64 different countries, by questionnaire. The data were analyzed with the SPSS and AMOS package programs. As a result of the structural equation model analysis, it was determined that COVID-19 fear affects perceived trust in service robots and the intention to use them positively, and perceived trust also affects the intention to use service robots positively. In addition, as a result of the Process Macro analysis, it was found that perceived trust has a high mediating effect on the effect of COVID-19 fear on the intention to use. The research results show that people’s attitudes towards COVID-19 shape the perception of robot usage in air transport services.Ieva Meidute-KavaliauskieneBülent YıldızŞemsettin ÇiğdemRenata ČinčikaitėMDPI AGarticleCOVID-19 fearservice robotsairport servicesperceived trustintention to useEnvironmental effects of industries and plantsTD194-195Renewable energy sourcesTJ807-830Environmental sciencesGE1-350ENSustainability, Vol 13, Iss 12571, p 12571 (2021)
institution	DOAJ
collection	DOAJ
language	EN
topic	COVID-19 fear service robots airport services perceived trust intention to use Environmental effects of industries and plants TD194-195 Renewable energy sources TJ807-830 Environmental sciences GE1-350
spellingShingle	COVID-19 fear service robots airport services perceived trust intention to use Environmental effects of industries and plants TD194-195 Renewable energy sources TJ807-830 Environmental sciences GE1-350 Ieva Meidute-Kavaliauskiene Bülent Yıldız Şemsettin Çiğdem Renata Činčikaitė The Effect of COVID-19 on Airline Transportation Services: A Study on Service Robot Usage Intention
description	Robots have started to be used in the service sector as well as in the manufacturing industry. The use of service robots in airport services, tourism, and hospital services also brings many advantages. Because of the COVID-19 pandemic, reducing physical contact and providing hygiene are essential benefits of service robots. For this purpose, the effect of COVID-19 fear on perceived trust in service robots and the intention to use them at airports was investigated in this study. For analysis, data were collected from 730 participants from 64 different countries, by questionnaire. The data were analyzed with the SPSS and AMOS package programs. As a result of the structural equation model analysis, it was determined that COVID-19 fear affects perceived trust in service robots and the intention to use them positively, and perceived trust also affects the intention to use service robots positively. In addition, as a result of the Process Macro analysis, it was found that perceived trust has a high mediating effect on the effect of COVID-19 fear on the intention to use. The research results show that people’s attitudes towards COVID-19 shape the perception of robot usage in air transport services.
format	article
author	Ieva Meidute-Kavaliauskiene Bülent Yıldız Şemsettin Çiğdem Renata Činčikaitė
author_facet	Ieva Meidute-Kavaliauskiene Bülent Yıldız Şemsettin Çiğdem Renata Činčikaitė
author_sort	Ieva Meidute-Kavaliauskiene
title	The Effect of COVID-19 on Airline Transportation Services: A Study on Service Robot Usage Intention
title_short	The Effect of COVID-19 on Airline Transportation Services: A Study on Service Robot Usage Intention
title_full	The Effect of COVID-19 on Airline Transportation Services: A Study on Service Robot Usage Intention
title_fullStr	The Effect of COVID-19 on Airline Transportation Services: A Study on Service Robot Usage Intention
title_full_unstemmed	The Effect of COVID-19 on Airline Transportation Services: A Study on Service Robot Usage Intention
title_sort	effect of covid-19 on airline transportation services: a study on service robot usage intention
publisher	MDPI AG
publishDate	2021
url	https://doaj.org/article/fbe15e8e1fd54416b6b51587fb9e7531
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The Effect of COVID-19 on Airline Transportation Services: A Study on Service Robot Usage Intention

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