Patients and families as partners in safety, quality, and experiences of care
This case examines the highlights of Vidant Health’s journey to a more intentional focus on patient experience. Organizational inconsistencies lead to a focused long term plan putting a culture of patient centeredness at the core of Vidant’s efforts. The results show a clear and measured improvement...
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| Main Authors: | , |
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| Format: | article |
| Language: | EN |
| Published: |
The Beryl Institute
2014
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| Subjects: | |
| Online Access: | https://doaj.org/article/fc11137ec2c044c98a8bc5b7d336bbbe |
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| Summary: | This case examines the highlights of Vidant Health’s journey to a more intentional focus on patient experience. Organizational inconsistencies lead to a focused long term plan putting a culture of patient centeredness at the core of Vidant’s efforts. The results show a clear and measured improvement in safety, quality and experience overall. |
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