Patients and families as partners in safety, quality, and experiences of care
This case examines the highlights of Vidant Health’s journey to a more intentional focus on patient experience. Organizational inconsistencies lead to a focused long term plan putting a culture of patient centeredness at the core of Vidant’s efforts. The results show a clear and measured improvement...
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The Beryl Institute
2014
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oai:doaj.org-article:fc11137ec2c044c98a8bc5b7d336bbbe2021-11-15T03:34:04ZPatients and families as partners in safety, quality, and experiences of care2372-0247https://doaj.org/article/fc11137ec2c044c98a8bc5b7d336bbbe2014-04-01T00:00:00Zhttps://pxjournal.org/journal/vol1/iss1/8https://doaj.org/toc/2372-0247This case examines the highlights of Vidant Health’s journey to a more intentional focus on patient experience. Organizational inconsistencies lead to a focused long term plan putting a culture of patient centeredness at the core of Vidant’s efforts. The results show a clear and measured improvement in safety, quality and experience overall.Amy JonesKathy DuttonThe Beryl Institutearticlepatient and family partnershipspatient and family advisorpatient- and family- centered careculture changephysician engagementMedicine (General)R5-920Public aspects of medicineRA1-1270ENPatient Experience Journal, Vol 1, Iss 1 (2014) |
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patient and family partnerships patient and family advisor patient- and family- centered care culture change physician engagement Medicine (General) R5-920 Public aspects of medicine RA1-1270 |
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patient and family partnerships patient and family advisor patient- and family- centered care culture change physician engagement Medicine (General) R5-920 Public aspects of medicine RA1-1270 Amy Jones Kathy Dutton Patients and families as partners in safety, quality, and experiences of care |
description |
This case examines the highlights of Vidant Health’s journey to a more intentional focus on patient experience. Organizational inconsistencies lead to a focused long term plan putting a culture of patient centeredness at the core of Vidant’s efforts. The results show a clear and measured improvement in safety, quality and experience overall. |
format |
article |
author |
Amy Jones Kathy Dutton |
author_facet |
Amy Jones Kathy Dutton |
author_sort |
Amy Jones |
title |
Patients and families as partners in safety, quality, and experiences of care |
title_short |
Patients and families as partners in safety, quality, and experiences of care |
title_full |
Patients and families as partners in safety, quality, and experiences of care |
title_fullStr |
Patients and families as partners in safety, quality, and experiences of care |
title_full_unstemmed |
Patients and families as partners in safety, quality, and experiences of care |
title_sort |
patients and families as partners in safety, quality, and experiences of care |
publisher |
The Beryl Institute |
publishDate |
2014 |
url |
https://doaj.org/article/fc11137ec2c044c98a8bc5b7d336bbbe |
work_keys_str_mv |
AT amyjones patientsandfamiliesaspartnersinsafetyqualityandexperiencesofcare AT kathydutton patientsandfamiliesaspartnersinsafetyqualityandexperiencesofcare |
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