Using Customer Journey Mapping and Design Thinking to Understand the Library’s Role in Supporting the Research Data Lifecycle

Objective: Customer journey mapping and design thinking were identified as useful tools for identifying deeper insights into the research data service needs of researchers on our campus with their direct input. In this article we discuss ways to improve the process in order to identify data needs ea...

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Autores principales: Kay Bjornen, Cinthya Ippoliti
Formato: article
Lenguaje:EN
Publicado: University of Massachusetts Medical School, Lamar Soutter Library 2021
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Acceso en línea:https://doaj.org/article/fdfbd66c93c1464c8df66e38fcabf7e4
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