Differences in Buyer Journey between High- and Low-Value Customers of E-Commerce Business

Abstract: The knowledge of high-value customers provides the possibility to make decisions ensuring profitability of the company. By analyzing and optimizing a buyer’s journey, companies can better understand their customers and optimize marketing costs in the way that will generate a high...

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Autores principales: Kakalejčík,Lukáš, Bucko,Jozef, Vejačka,Martin
Lenguaje:English
Publicado: Universidad de Talca 2019
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Acceso en línea:http://www.scielo.cl/scielo.php?script=sci_arttext&pid=S0718-18762019000200105
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