Pricing Strategies in Presence of Online Consumer Ratings - from the Product Customization Perspective

Abstract:Although there is abundant evidence that online consumer ratings have significant impacts on firms’ pricing strategies, it is unclear how such impacts are influenced by the degree of product customization. This paper sets up a two-period dynamic model to analyze a firm’s...

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Autores principales: Li,,Tian, Wang,,Xueying, Wu,Yifan
Lenguaje:English
Publicado: Universidad de Talca 2020
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Acceso en línea:http://www.scielo.cl/scielo.php?script=sci_arttext&pid=S0718-18762020000300107
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spelling oai:scielo:S0718-187620200003001072020-07-06Pricing Strategies in Presence of Online Consumer Ratings - from the Product Customization PerspectiveLi,,TianWang,,XueyingWu,Yifan Pricing strategy Product customization Online consumer rating Niche product Neutral product Mainstream product Abstract:Although there is abundant evidence that online consumer ratings have significant impacts on firms’ pricing strategies, it is unclear how such impacts are influenced by the degree of product customization. This paper sets up a two-period dynamic model to analyze a firm’s pricing strategies and the changes in its profitability when it sells products with different customization degrees (i.e., niche, neutral or mainstream). Consumers are uninformed of the product value. However, the first-period consumers generate online consumer ratings after their consumptions, and such ratings enable the second-period consumers to better understand the product value and thus to improve their purchasing decisions. Our results show that, in anticipation of the impacts of online consumer reviews, the firm should adjust its pricing strategy according to the customization degree of its product. In particular, for neutral products, the firm should lower its expected price in the second period comparing to its first period price, but for niche and mainstream products, the pricing adjustments over periods depend on the product value.info:eu-repo/semantics/openAccessUniversidad de TalcaJournal of theoretical and applied electronic commerce research v.15 n.3 20202020-09-01text/htmlhttp://www.scielo.cl/scielo.php?script=sci_arttext&pid=S0718-18762020000300107en10.4067/S0718-18762020000300107
institution Scielo Chile
collection Scielo Chile
language English
topic Pricing strategy
Product customization
Online consumer rating
Niche product
Neutral product
Mainstream product
spellingShingle Pricing strategy
Product customization
Online consumer rating
Niche product
Neutral product
Mainstream product
Li,,Tian
Wang,,Xueying
Wu,Yifan
Pricing Strategies in Presence of Online Consumer Ratings - from the Product Customization Perspective
description Abstract:Although there is abundant evidence that online consumer ratings have significant impacts on firms’ pricing strategies, it is unclear how such impacts are influenced by the degree of product customization. This paper sets up a two-period dynamic model to analyze a firm’s pricing strategies and the changes in its profitability when it sells products with different customization degrees (i.e., niche, neutral or mainstream). Consumers are uninformed of the product value. However, the first-period consumers generate online consumer ratings after their consumptions, and such ratings enable the second-period consumers to better understand the product value and thus to improve their purchasing decisions. Our results show that, in anticipation of the impacts of online consumer reviews, the firm should adjust its pricing strategy according to the customization degree of its product. In particular, for neutral products, the firm should lower its expected price in the second period comparing to its first period price, but for niche and mainstream products, the pricing adjustments over periods depend on the product value.
author Li,,Tian
Wang,,Xueying
Wu,Yifan
author_facet Li,,Tian
Wang,,Xueying
Wu,Yifan
author_sort Li,,Tian
title Pricing Strategies in Presence of Online Consumer Ratings - from the Product Customization Perspective
title_short Pricing Strategies in Presence of Online Consumer Ratings - from the Product Customization Perspective
title_full Pricing Strategies in Presence of Online Consumer Ratings - from the Product Customization Perspective
title_fullStr Pricing Strategies in Presence of Online Consumer Ratings - from the Product Customization Perspective
title_full_unstemmed Pricing Strategies in Presence of Online Consumer Ratings - from the Product Customization Perspective
title_sort pricing strategies in presence of online consumer ratings - from the product customization perspective
publisher Universidad de Talca
publishDate 2020
url http://www.scielo.cl/scielo.php?script=sci_arttext&pid=S0718-18762020000300107
work_keys_str_mv AT litian pricingstrategiesinpresenceofonlineconsumerratingsfromtheproductcustomizationperspective
AT wangxueying pricingstrategiesinpresenceofonlineconsumerratingsfromtheproductcustomizationperspective
AT wuyifan pricingstrategiesinpresenceofonlineconsumerratingsfromtheproductcustomizationperspective
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