Mobile Payment: The Next Frontier of Payment Systems? - An Empirical Study Based on Push-Pull-Mooring Framework

Abstract: Push-Pull-Mooring framework is adopted to identify the antecedents affecting users’ switching intention from Internet payment to mobile payment. Using the data obtained from 264 valid respondents, the results show that both the mooring factors (perceived switching cost and person...

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Autores principales:	Fan,Liu, Zhang,Xiaoping, Rai,Laxmisha, Du,Yuanwei
Lenguaje:	English
Publicado:	Universidad de Talca 2021
Materias:	Mobile payment Internet payment Push-pull-mooring framework Switching intention Structural equation modeling
Acceso en línea:	http://www.scielo.cl/scielo.php?script=sci_arttext&pid=S0718-18762021000200111
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spelling	oai:scielo:S0718-187620210002001112020-11-26Mobile Payment: The Next Frontier of Payment Systems? - An Empirical Study Based on Push-Pull-Mooring FrameworkFan,LiuZhang,XiaopingRai,LaxmishaDu,Yuanwei Mobile payment Internet payment Push-pull-mooring framework Switching intention Structural equation modeling Abstract: Push-Pull-Mooring framework is adopted to identify the antecedents affecting users’ switching intention from Internet payment to mobile payment. Using the data obtained from 264 valid respondents, the results show that both the mooring factors (perceived switching cost and personal innovativeness) and pull factors (relative advantages of substitute information technology and critical mass) are direct antecedents affecting customer switching behavior. In addition, mooring factors could moderate the relationship between push factors (dissatisfaction on system quality and dissatisfaction on service quality) as well as pull factors and customer switching intention. Managerial implications of findings were provided to payment service providers for maintaining incumbent customers and attracting potential customers.info:eu-repo/semantics/openAccessUniversidad de TalcaJournal of theoretical and applied electronic commerce research v.16 n.2 20212021-05-01text/htmlhttp://www.scielo.cl/scielo.php?script=sci_arttext&pid=S0718-18762021000200111en10.4067/S0718-18762021000200111
institution	Scielo Chile
collection	Scielo Chile
language	English
topic	Mobile payment Internet payment Push-pull-mooring framework Switching intention Structural equation modeling
spellingShingle	Mobile payment Internet payment Push-pull-mooring framework Switching intention Structural equation modeling Fan,Liu Zhang,Xiaoping Rai,Laxmisha Du,Yuanwei Mobile Payment: The Next Frontier of Payment Systems? - An Empirical Study Based on Push-Pull-Mooring Framework
description	Abstract: Push-Pull-Mooring framework is adopted to identify the antecedents affecting users’ switching intention from Internet payment to mobile payment. Using the data obtained from 264 valid respondents, the results show that both the mooring factors (perceived switching cost and personal innovativeness) and pull factors (relative advantages of substitute information technology and critical mass) are direct antecedents affecting customer switching behavior. In addition, mooring factors could moderate the relationship between push factors (dissatisfaction on system quality and dissatisfaction on service quality) as well as pull factors and customer switching intention. Managerial implications of findings were provided to payment service providers for maintaining incumbent customers and attracting potential customers.
author	Fan,Liu Zhang,Xiaoping Rai,Laxmisha Du,Yuanwei
author_facet	Fan,Liu Zhang,Xiaoping Rai,Laxmisha Du,Yuanwei
author_sort	Fan,Liu
title	Mobile Payment: The Next Frontier of Payment Systems? - An Empirical Study Based on Push-Pull-Mooring Framework
title_short	Mobile Payment: The Next Frontier of Payment Systems? - An Empirical Study Based on Push-Pull-Mooring Framework
title_full	Mobile Payment: The Next Frontier of Payment Systems? - An Empirical Study Based on Push-Pull-Mooring Framework
title_fullStr	Mobile Payment: The Next Frontier of Payment Systems? - An Empirical Study Based on Push-Pull-Mooring Framework
title_full_unstemmed	Mobile Payment: The Next Frontier of Payment Systems? - An Empirical Study Based on Push-Pull-Mooring Framework
title_sort	mobile payment: the next frontier of payment systems? - an empirical study based on push-pull-mooring framework
publisher	Universidad de Talca
publishDate	2021
url	http://www.scielo.cl/scielo.php?script=sci_arttext&pid=S0718-18762021000200111
work_keys_str_mv	AT fanliu mobilepaymentthenextfrontierofpaymentsystemsanempiricalstudybasedonpushpullmooringframework AT zhangxiaoping mobilepaymentthenextfrontierofpaymentsystemsanempiricalstudybasedonpushpullmooringframework AT railaxmisha mobilepaymentthenextfrontierofpaymentsystemsanempiricalstudybasedonpushpullmooringframework AT duyuanwei mobilepaymentthenextfrontierofpaymentsystemsanempiricalstudybasedonpushpullmooringframework
_version_	1714202241768882176

Mobile Payment: The Next Frontier of Payment Systems? - An Empirical Study Based on Push-Pull-Mooring Framework

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