Determinants in the adoption of total quality management (tqm) in the construction sector: a management perspective

Although the empirical evidence shows the existence of a positive relationship between the adoption of TQM and an improvement in corporate performance, its dissemination is heterogeneous among companies in the construction sector. The main objective of this paper focuses on identifying the relevant...

Descripción completa

Guardado en:

Detalles Bibliográficos
Autores principales:	García-Bernal,Javier, García-Casarejos,Nieves
Lenguaje:	English
Publicado:	Escuela de Construcción Civil, Pontificia Universidad Católica de Chile 2016
Materias:	Total Quality Management (TQM) organizational innovation business performance CEO’s expectations level of implementation of TQM
Acceso en línea:	http://www.scielo.cl/scielo.php?script=sci_arttext&pid=S0718-915X2016000200003
Etiquetas:	Agregar Etiqueta Sin Etiquetas, Sea el primero en etiquetar este registro!

id	oai:scielo:S0718-915X2016000200003
record_format	dspace
spelling	oai:scielo:S0718-915X20160002000032016-10-06Determinants in the adoption of total quality management (tqm) in the construction sector: a management perspectiveGarcía-Bernal,JavierGarcía-Casarejos,Nieves Total Quality Management (TQM) organizational innovation business performance CEO’s expectations level of implementation of TQM Although the empirical evidence shows the existence of a positive relationship between the adoption of TQM and an improvement in corporate performance, its dissemination is heterogeneous among companies in the construction sector. The main objective of this paper focuses on identifying the relevant factors that drive executives of construction companies to adopt TQM. Specifically, it analyzes the extent to which company managers’ expectations of the impact of TQM on their business performance determine whether they will adopt TQM or not. The results show that expectations concerning financial improvement, environmental issues, and the satisfaction of customers and employees drive company managers in the construction sector to adopt TQM.info:eu-repo/semantics/openAccessEscuela de Construcción Civil, Pontificia Universidad Católica de ChileRevista de la construcción v.15 n.2 20162016-08-01text/htmlhttp://www.scielo.cl/scielo.php?script=sci_arttext&pid=S0718-915X2016000200003en10.4067/S0718-915X2016000200003
institution	Scielo Chile
collection	Scielo Chile
language	English
topic	Total Quality Management (TQM) organizational innovation business performance CEO’s expectations level of implementation of TQM
spellingShingle	Total Quality Management (TQM) organizational innovation business performance CEO’s expectations level of implementation of TQM García-Bernal,Javier García-Casarejos,Nieves Determinants in the adoption of total quality management (tqm) in the construction sector: a management perspective
description	Although the empirical evidence shows the existence of a positive relationship between the adoption of TQM and an improvement in corporate performance, its dissemination is heterogeneous among companies in the construction sector. The main objective of this paper focuses on identifying the relevant factors that drive executives of construction companies to adopt TQM. Specifically, it analyzes the extent to which company managers’ expectations of the impact of TQM on their business performance determine whether they will adopt TQM or not. The results show that expectations concerning financial improvement, environmental issues, and the satisfaction of customers and employees drive company managers in the construction sector to adopt TQM.
author	García-Bernal,Javier García-Casarejos,Nieves
author_facet	García-Bernal,Javier García-Casarejos,Nieves
author_sort	García-Bernal,Javier
title	Determinants in the adoption of total quality management (tqm) in the construction sector: a management perspective
title_short	Determinants in the adoption of total quality management (tqm) in the construction sector: a management perspective
title_full	Determinants in the adoption of total quality management (tqm) in the construction sector: a management perspective
title_fullStr	Determinants in the adoption of total quality management (tqm) in the construction sector: a management perspective
title_full_unstemmed	Determinants in the adoption of total quality management (tqm) in the construction sector: a management perspective
title_sort	determinants in the adoption of total quality management (tqm) in the construction sector: a management perspective
publisher	Escuela de Construcción Civil, Pontificia Universidad Católica de Chile
publishDate	2016
url	http://www.scielo.cl/scielo.php?script=sci_arttext&pid=S0718-915X2016000200003
work_keys_str_mv	AT garciabernaljavier determinantsintheadoptionoftotalqualitymanagementtqmintheconstructionsectoramanagementperspective AT garciacasarejosnieves determinantsintheadoptionoftotalqualitymanagementtqmintheconstructionsectoramanagementperspective
_version_	1714206276116807680

Determinants in the adoption of total quality management (tqm) in the construction sector: a management perspective

Ejemplares similares