ATRIBUTOS DE QUALIDADE DOS SERVIÇOS PRESTADOS POR UMA IES E OS FATORES QUE IMPACTAM NA SATISFAÇÃO DOS ALUNOS DO CURSO DE GRADUAÇÃO EM ADMINISTRAÇÃO
This paper presents a study a bout how to identify the attributes and services quality dimensions (factors), provided by a Higher Education Institution (HEI) that impact in the students of the Administration course’ satisfaction. The operationalization of the research was carried out i nitially by m...
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| Main Authors: | , , , , , |
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| Format: | article |
| Language: | ES PT |
| Published: |
Universidade Federal de Santa Catarina
2014
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| Subjects: | |
| Online Access: | https://doaj.org/article/9d24da3fd39c4a00b069aa70f53a7c48 |
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