A developmental evaluation of the role of faculty-based Student Support Coordinator

This paper evaluates the role of the faculty based student support coordinator (SSC) over the first two years of their roll out across all faculties in a UK university. The intention was that SSCs would provide a one-stop shop for students, handling enquiries on a broad range of issues, answering t...

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Autores principales:	Rhona Sharpe, Frances Deepwell, Patsy Clarke
Formato:	article
Lenguaje:	EN
Publicado:	Association for Learning Development in Higher Education (ALDinHE) 2013
Materias:	student support developmental evaluation student experience Theory and practice of education LB5-3640
Acceso en línea:	https://doaj.org/article/aee2674f89cc4492aeb6c08a52857cab
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spelling	oai:doaj.org-article:aee2674f89cc4492aeb6c08a52857cab2021-11-29T14:03:56ZA developmental evaluation of the role of faculty-based Student Support Coordinator10.47408/jldhe.v0i5.1791759-667Xhttps://doaj.org/article/aee2674f89cc4492aeb6c08a52857cab2013-03-01T00:00:00Zhttps://repl.gianfj.com/index.php/jldhe/article/view/179https://doaj.org/toc/1759-667X This paper evaluates the role of the faculty based student support coordinator (SSC) over the first two years of their roll out across all faculties in a UK university. The intention was that SSCs would provide a one-stop shop for students, handling enquiries on a broad range of issues, answering them where they can, offering support, and acting as a referral service. The benefits to students should be an accessible and responsive source of faculty based advice and information. One of the challenges of implementing this new system was expected to be ensuring that all those involved understand their roles and help students to make use of them appropriately. Data were collected as part of a wide-ranging evaluation, both from the SSCs themselves and staff they worked alongside via interview and attendance at meetings. Data were also collected from students via interviews and surveys. This paper uses these data to ask how the SSC role is working in practice, what are the realities and tensions of the role and what has been the impact to students? The evaluation was commissioned by the main university teaching and learning committee and its results have had a tangible impact. It clarified and protected the role of the SSCs and uncovered aspects of their role that had not been foreseen. The feedback from students showed an increasing awareness of the service offered by SSCs over time and a high level of satisfaction. Rhona SharpeFrances DeepwellPatsy ClarkeAssociation for Learning Development in Higher Education (ALDinHE)articlestudent supportdevelopmental evaluationstudent experienceTheory and practice of educationLB5-3640ENJournal of Learning Development in Higher Education, Iss 5 (2013)
institution	DOAJ
collection	DOAJ
language	EN
topic	student support developmental evaluation student experience Theory and practice of education LB5-3640
spellingShingle	student support developmental evaluation student experience Theory and practice of education LB5-3640 Rhona Sharpe Frances Deepwell Patsy Clarke A developmental evaluation of the role of faculty-based Student Support Coordinator
description	This paper evaluates the role of the faculty based student support coordinator (SSC) over the first two years of their roll out across all faculties in a UK university. The intention was that SSCs would provide a one-stop shop for students, handling enquiries on a broad range of issues, answering them where they can, offering support, and acting as a referral service. The benefits to students should be an accessible and responsive source of faculty based advice and information. One of the challenges of implementing this new system was expected to be ensuring that all those involved understand their roles and help students to make use of them appropriately. Data were collected as part of a wide-ranging evaluation, both from the SSCs themselves and staff they worked alongside via interview and attendance at meetings. Data were also collected from students via interviews and surveys. This paper uses these data to ask how the SSC role is working in practice, what are the realities and tensions of the role and what has been the impact to students? The evaluation was commissioned by the main university teaching and learning committee and its results have had a tangible impact. It clarified and protected the role of the SSCs and uncovered aspects of their role that had not been foreseen. The feedback from students showed an increasing awareness of the service offered by SSCs over time and a high level of satisfaction.
format	article
author	Rhona Sharpe Frances Deepwell Patsy Clarke
author_facet	Rhona Sharpe Frances Deepwell Patsy Clarke
author_sort	Rhona Sharpe
title	A developmental evaluation of the role of faculty-based Student Support Coordinator
title_short	A developmental evaluation of the role of faculty-based Student Support Coordinator
title_full	A developmental evaluation of the role of faculty-based Student Support Coordinator
title_fullStr	A developmental evaluation of the role of faculty-based Student Support Coordinator
title_full_unstemmed	A developmental evaluation of the role of faculty-based Student Support Coordinator
title_sort	developmental evaluation of the role of faculty-based student support coordinator
publisher	Association for Learning Development in Higher Education (ALDinHE)
publishDate	2013
url	https://doaj.org/article/aee2674f89cc4492aeb6c08a52857cab
work_keys_str_mv	AT rhonasharpe adevelopmentalevaluationoftheroleoffacultybasedstudentsupportcoordinator AT francesdeepwell adevelopmentalevaluationoftheroleoffacultybasedstudentsupportcoordinator AT patsyclarke adevelopmentalevaluationoftheroleoffacultybasedstudentsupportcoordinator AT rhonasharpe developmentalevaluationoftheroleoffacultybasedstudentsupportcoordinator AT francesdeepwell developmentalevaluationoftheroleoffacultybasedstudentsupportcoordinator AT patsyclarke developmentalevaluationoftheroleoffacultybasedstudentsupportcoordinator
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A developmental evaluation of the role of faculty-based Student Support Coordinator

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