Enhancing patient experience by training local trainers in fundamental communication skills
Medical centers have a vested interest in improving patient experience through enhancing communication skills. The American Academy on Communication in Healthcare has helped institutions across the country establish internal expertise through delivering train-the-trainer programs. The phases of the...
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Main Authors: | Calvin Chou, Laura Cooley, Ellen Pearlman, Maysel White |
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Format: | article |
Language: | EN |
Published: |
The Beryl Institute
2014
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Online Access: | https://doaj.org/article/bdb461243c6e41c496565cfdcc72e59a |
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