Enhancing consumers’ self-reported loyalty intentions in Islamic Banks: The relationship between service quality and the mediating role of customer satisfaction

Enhancing consumers’ self-reported loyalty intentions in Islamic Banks: The relationship between service quality and the mediating role of customer satisfaction

The main objective of this paper is to investigate how service quality and customer satisfaction are correlated to self-reported loyalty intentions in Islamic banks. The paper presents primary data collected by self-administered questionnaires involving a sample of 655 respondents from all local Isl...

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Autores principales: Ala’ Omar Dandis, Len Tiu Wright, Donna Marie Wallace-Williams, Ibrahim Mukattash, Mohammad Al Haj Eid, Helen (Huifen) Cai
Formato: article
Lenguaje:EN
Publicado: Taylor & Francis Group 2021
Materias:
service quality
customer satisfaction
self-reported loyalty intentions
islamic bank
emerging market
jordan
Business
HF5001-6182
Management. Industrial management
HD28-70
Acceso en línea:https://doaj.org/article/c9fe92af079142a488652684c943edcd
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https://doaj.org/article/c9fe92af079142a488652684c943edcd

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