How do healthcare staff respond to patient experience feedback online? A typology of responses published on Care Opinion
Patients are increasingly describing their healthcare experiences publicly online. This has been facilitated by digital technology, a growing focus on transparency in healthcare and the emergence of a feedback culture in many sectors. Due to this area being previously unexplored, the objective of th...
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| Autores principales: | , , , |
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| Formato: | article |
| Lenguaje: | EN |
| Publicado: |
The Beryl Institute
2019
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| Materias: | |
| Acceso en línea: | https://doaj.org/article/de3b62011bde452eafa3f45918a129c7 |
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