How do healthcare staff respond to patient experience feedback online? A typology of responses published on Care Opinion

Patients are increasingly describing their healthcare experiences publicly online. This has been facilitated by digital technology, a growing focus on transparency in healthcare and the emergence of a feedback culture in many sectors. Due to this area being previously unexplored, the objective of th...

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Autores principales: Lauren Ramsey, Laura Sheard, Rebecca Lawton, Jane O'Hara
Formato: article
Lenguaje:EN
Publicado: The Beryl Institute 2019
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Acceso en línea:https://doaj.org/article/de3b62011bde452eafa3f45918a129c7
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