Deploying an improvement strategy across a rapidly expanding health system: A framework for repeatability and cost-effectiveness

With nearly 40,000 employees and physicians spread across 14 states, a robust system was needed to engage front line teams at the point of care to meaningfully enhance patient and family communication practices in Prime Healthcare, an award-winning, community hospital system with 45 hospitals. Among...

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Autores principales:	Steve Meth, Jan Gnida, Karla Cardoza, Elizabeth Nikels
Formato:	article
Lenguaje:	EN
Publicado:	The Beryl Institute 2020
Materias:	patient experience patient-centered care empathy hcahps therapeutic relationships communication training leader rounding health system improvement Medicine (General) R5-920 Public aspects of medicine RA1-1270
Acceso en línea:	https://doaj.org/article/56d412f3af1842dfa15940af666d8779
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spelling	oai:doaj.org-article:56d412f3af1842dfa15940af666d87792021-11-15T04:31:12ZDeploying an improvement strategy across a rapidly expanding health system: A framework for repeatability and cost-effectiveness2372-0247https://doaj.org/article/56d412f3af1842dfa15940af666d87792020-04-01T00:00:00Zhttps://pxjournal.org/journal/vol7/iss1/12https://doaj.org/toc/2372-0247With nearly 40,000 employees and physicians spread across 14 states, a robust system was needed to engage front line teams at the point of care to meaningfully enhance patient and family communication practices in Prime Healthcare, an award-winning, community hospital system with 45 hospitals. Among its key elements, Prime’s system-wide road map for deploying relationship-centered communication tools involved identification of and investment in frontline champions, education that was synchronized with leader-deployed digital rounding, and online self-reflection modules that promoted true behavior change. This economical and easy-to-follow road map is shared for others seeking a high return on investment from their patient experience efforts. <strong>Experience Framework</strong> This article is associated with the Quality & Clinical Excellence lens of The Beryl Institute Experience Framework. (<a href="http://bit.ly/ExperienceFramework">http://bit.ly/ExperienceFramework</a>) <ul> <li><a href="https://www.theberylinstitute.org/page/PXSEARCH#resource-list-all/?view_28_page=1&view_28_filters=%5B%7B%22field%22%3A%22field_38%22%2C%22operator%22%3A%22in%22%2C%22value%22%3A%5B%22PXJ%20Article%22%5D%7D%2C%7B%22field%22%3A%22field_20%22%2C%22operator%22%3A%22is%22%2C%22value%22%3A%5B%22%22%5D%7D%2C%7B%22field%22%3A%22field_40%22%2C%22operator%22%3A%22is%22%2C%22value%22%3A%5B%22%22%2C%22Quality%20%26%20Clinical%20Excellence%22%5D%7D%2C%7B%22field%22%3A%22field_41%22%2C%22operator%22%3A%22is%22%2C%22value%22%3A%5B%22%22%5D%7D%5D">Access other PXJ articles</a> related to this lens.</li> <li><a href="https://www.theberylinstitute.org/page/Ecosystem-QualityClinicalExcellence">Access other resources</a> related to this lens.</li> </ul>Steve MethJan GnidaKarla CardozaElizabeth NikelsThe Beryl Institutearticlepatient experiencepatient-centered careempathyhcahpstherapeutic relationshipscommunication trainingleader roundinghealth system improvementMedicine (General)R5-920Public aspects of medicineRA1-1270ENPatient Experience Journal (2020)
institution	DOAJ
collection	DOAJ
language	EN
topic	patient experience patient-centered care empathy hcahps therapeutic relationships communication training leader rounding health system improvement Medicine (General) R5-920 Public aspects of medicine RA1-1270
spellingShingle	patient experience patient-centered care empathy hcahps therapeutic relationships communication training leader rounding health system improvement Medicine (General) R5-920 Public aspects of medicine RA1-1270 Steve Meth Jan Gnida Karla Cardoza Elizabeth Nikels Deploying an improvement strategy across a rapidly expanding health system: A framework for repeatability and cost-effectiveness
description	With nearly 40,000 employees and physicians spread across 14 states, a robust system was needed to engage front line teams at the point of care to meaningfully enhance patient and family communication practices in Prime Healthcare, an award-winning, community hospital system with 45 hospitals. Among its key elements, Prime’s system-wide road map for deploying relationship-centered communication tools involved identification of and investment in frontline champions, education that was synchronized with leader-deployed digital rounding, and online self-reflection modules that promoted true behavior change. This economical and easy-to-follow road map is shared for others seeking a high return on investment from their patient experience efforts. <strong>Experience Framework</strong> This article is associated with the Quality & Clinical Excellence lens of The Beryl Institute Experience Framework. (<a href="http://bit.ly/ExperienceFramework">http://bit.ly/ExperienceFramework</a>) <ul> <li><a href="https://www.theberylinstitute.org/page/PXSEARCH#resource-list-all/?view_28_page=1&view_28_filters=%5B%7B%22field%22%3A%22field_38%22%2C%22operator%22%3A%22in%22%2C%22value%22%3A%5B%22PXJ%20Article%22%5D%7D%2C%7B%22field%22%3A%22field_20%22%2C%22operator%22%3A%22is%22%2C%22value%22%3A%5B%22%22%5D%7D%2C%7B%22field%22%3A%22field_40%22%2C%22operator%22%3A%22is%22%2C%22value%22%3A%5B%22%22%2C%22Quality%20%26%20Clinical%20Excellence%22%5D%7D%2C%7B%22field%22%3A%22field_41%22%2C%22operator%22%3A%22is%22%2C%22value%22%3A%5B%22%22%5D%7D%5D">Access other PXJ articles</a> related to this lens.</li> <li><a href="https://www.theberylinstitute.org/page/Ecosystem-QualityClinicalExcellence">Access other resources</a> related to this lens.</li> </ul>
format	article
author	Steve Meth Jan Gnida Karla Cardoza Elizabeth Nikels
author_facet	Steve Meth Jan Gnida Karla Cardoza Elizabeth Nikels
author_sort	Steve Meth
title	Deploying an improvement strategy across a rapidly expanding health system: A framework for repeatability and cost-effectiveness
title_short	Deploying an improvement strategy across a rapidly expanding health system: A framework for repeatability and cost-effectiveness
title_full	Deploying an improvement strategy across a rapidly expanding health system: A framework for repeatability and cost-effectiveness
title_fullStr	Deploying an improvement strategy across a rapidly expanding health system: A framework for repeatability and cost-effectiveness
title_full_unstemmed	Deploying an improvement strategy across a rapidly expanding health system: A framework for repeatability and cost-effectiveness
title_sort	deploying an improvement strategy across a rapidly expanding health system: a framework for repeatability and cost-effectiveness
publisher	The Beryl Institute
publishDate	2020
url	https://doaj.org/article/56d412f3af1842dfa15940af666d8779
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Deploying an improvement strategy across a rapidly expanding health system: A framework for repeatability and cost-effectiveness

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